If you have any questions about a bespoke commission or your order, we’re always happy to help. You can also fill out our enquiry form here.
Please fill out our enquiry form. This allows us to gather the information needed to begin your bespoke journey.
Consultations take place in our Edinburgh studio or virtually. Book here.
The full bespoke process typically takes 6–8 weeks from your initial consultation to ring completion. We keep you updated at every stage.
Our bespoke rings start from £3,000. We work transparently within all budgets and will always guide you to the best possible ring for your investment.
Yes. We commission a full CAD rendering so you can see exactly how your ring will look — including scale and finish — before production begins. Nothing is made until you are completely happy.
Yes. All of our diamonds are ethically sourced and GIA certified. We offer both natural and lab-grown options at every price point.
Every REAU ring is handcrafted by master goldsmiths and hallmarked at the Edinburgh Assay Office, guaranteeing provenance and quality.
Absolutely. We work with clients across the UK and internationally via video consultation. The experience is just as personal and thorough as an in-studio appointment.
Every REAU ring is designed to last a lifetime. Here is how to keep it looking its best.
Soak your ring in warm water with a small amount of mild dish soap for 10–15 minutes. Gently scrub with a soft toothbrush, rinse well and pat dry with a lint-free cloth. Avoid harsh chemicals.
We recommend a professional clean and check every 12–18 months to inspect the prongs, settings and metalwork and ensure everything remains secure and polished.
We recommend removing your ring when swimming (chlorine and salt water damage metals), applying lotions or perfumes, exercising or doing manual work, and sleeping if the setting has delicate prongs.
Store your ring in your REAU pouch or box, away from other jewellery to avoid scratching. Diamonds can scratch gold and platinum, so keeping pieces separate is important.
Yes — all precious metals scratch over time. Platinum simply moves rather than losing metal, creating a natural patina many clients love. We can re-polish your ring to its original finish at any time.
We offer a complimentary clean and inspection within the first year of purchase. Servicing, re-polishing and prong tightening are available after that at a small fee. Contact us to arrange.
Not sure of your ring size? We recommend visiting a local jeweller for an accurate measurement. As a guide, UK ring sizes and their measurements are listed below. We offer complimentary re-sizing within 90 days of purchase.
| UK Size | Diameter (mm) | Circumference (mm) |
|---|---|---|
| H | 14.9 | 46.8 |
| I | 15.3 | 48.0 |
| J | 15.5 | 48.7 |
| K | 15.9 | 49.9 |
| L | 16.1 | 50.5 |
| M | 16.5 | 51.9 |
| N | 16.7 | 52.5 |
| O | 17.1 | 53.8 |
| P | 17.5 | 54.9 |
| Q | 17.8 | 55.8 |
| R | 18.2 | 57.2 |
| S | 18.5 | 58.1 |
Tip: Fingers are slightly larger in the evening and in warm weather. If between sizes, we recommend going up rather than down for comfort.